Refunds & Returns

My Shopfittings wants you to be entirely satisfied with your order.

We do not supply goods on a trial basis, nor on sale or return. Prior to the return of any goods, you must contact us, in writing and within 7 days of delivery and subject to our agreement, the goods may be returned (we will provide you with a returns number). Any items must be returned to ourselves unused, undamaged and in original packaging with packaging and seals unbroken. In this case, you will be liable to a 20% re-stocking charge, plus all delivery and collection costs to and from yourselves.

My Shopfittings are unable to accept the return of non-stock items or goods on special order or that have been especially manufactured to required specification or amended from the original state.

My Shopfittings cannot also accept returns on; Mannequins, Slat wall Panels, any kind of counter or show cases, and super market shelving.

If you are unable to inspect your goods at the time of delivery, please ensure that you sign “unchecked”. In the unlikely event that your order is received damaged, then please contact us on the same day of receipt. We will then organise repair, replacement or refund. Due to carrier’s terms and conditions, we are unable to process any notifications outside this period.

Any refund will be made using the same method as your order and after returned goods are inspected by ourselves.